Quality ultimately is calculated in terms of customer, Ask an Expert

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Quality ultimately is calculated in terms of customer satisfaction.)

Surveyed before product delivery and after product delivery (and on-going on a periodic basis, using standard questionnaires)

Number of system improvement needs per year

Number of maintenance fix needs per year

User friendliness: call volume to customer service hotline

User friendliness: training time per latest user

Number of product recalls or fix releases (software vendors)

Number of production re-runs (in-house information systems groups)

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Project Management, Management Studies

Category:- Project Management
Reference No.:- M9534056

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