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Management Studies

Q. Explain Dimensional performance matrix?

The 6-dimensional performance matrix

Similar to the balanced scorecard, Fitzgerald (1991) created a 6 dimensional performance matrix, initially for service industries. Like the balanced scorecard both financial as well as non-financial measures can be applied. This model is also referred to as the results (financial and competitive dimensions) and determinants (quality of service, flexibility, and resource utilisation and innovation dimensions) framework, 'results' are linked to internal business processes which are the 'determinants'.

Results

Competitiveness
Financial performance

Determinants

Quality of service
Flexibility
Resource utilisation
Innovation

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Strategic Management, Management Studies

Category:- Strategic Management
Reference No.:- M9576507

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