Part-1

You have spent a lot of time developing your application and released it to the field. Now you are starting to get requests from users for updates, complaints and improvements about what doesn't work.

Q1. How are you going to manage this influx of information so that everyone can be satisfied and a logical work sequence can be scheduled?
Q2. How will new releases be handled?
Q3. Provide a concrete example of software the will perform this function or an example of how this was implemented in the real world.
Q4. Remember to cite your sources.

Part 2

Your product was designed to run on a Windows XP or higher Operating System, with a minimum of 512MB of RAM and a 1.2 GHz processor. You have received a performance problem from a user.

Q1. What minimum information should you obtain from the user to start troubleshooting the problem?
Q2. Research, find and list sources that give insight into performance problems.
Q3. Show the possible causes of these problems?
Q4. What action would you take with a user who doesn't meet the minimum system requirements?
Q5. Why is it so important to prepare benchmarks for a server and network under normal conditions? Show this reason and what "normal conditions" are?