Part 1

1. What are the main processes in project quality management?

2. Why is quaky assurance becoming more important? What does it mean to use lean in quality assurance?

3. How do functional., system outputs, performance, reliability, and maintainability requirements affect quality planning?

4. What are benchmarks, and how can they assist in performing quality assurance? Describe typical benchmarks associated with a college or university.

5. What are the three main categories of outputs for quality control?

Part 2

1. Briefly summarize the works of Maslow, Herzberg, McClelland, McGregor, Ouchi, Thamhain and Wilemon, and Covey. How do their theories relate to project management?

2. What Is emotional intelligence (El)? Why is it important to develop El skills?

3. Describe a situation where It would be appropriate to use each at the six leadership styles by describe Daniel Geleman.

4. Describe situations in which it would be appropriate to create a project organizational chart, a responsibility assignment matrix, a RACI chart, and a resource histogram. Describe what these charts or matrices look like.

5. Discuss the difference between resource loading arid resource leveling, and provide an example or when you would use each technique.