Option #1: Organization Proposal and Portfolio Project Overview

For the purpose of this project, you have been appointed the CIO of the organization you select. Your job is to analyze the "as is" state of the organization's information system and recommend changes wherever you see fit. Analyses and recommended changes will be done based on concepts learned throughout the course.

This portfolio will be submitted in three milestones:

• Milestone 1: Organization Proposal (due in Module 1)

• Milestone 2: Business Model, SCM, and CRM (due in Module 4)

• Milestone 3: eCommerce, Database Systems, Security Policies, Customer Privacy Protection, and Recommendations (Final Portfolio Project Submission; due in Module 8)

Review the requirements for this Portfolio Project in the Module 8 folder, then proceed with Milestone 1.

Milestone 1: Organization Proposal
Select an organization with which you are familiar or regularly do business, such as a retailer, online business, pharmacy chain, medical facility, supermarket, wholesale retailer, etc.

You may select the organization you work for as long as no sensitive or proprietary information is made public. By the end of Module 1, you must submit a one-paragraph proposal that introduces the organization you have selected to analyze and why you think this is a good match for this project.

The purpose of this project is to demonstrate that you have gained a solid understanding of key concepts covered by this course. For that reason, you should dedicate enough time to research an organization for which you are confident there is enough information available to cover all project requirements and Portfolio Project Milestones. As such, Milestone 1 is very important, and you must review the requirements outlined in Milestones 2 and 3 before finalizing your selection.

Your Milestone 1 must be written according to the CSU-Global Guide to Writing & APA to include a cover page and the one-paragraph proposal. Review the Milestone Rubric in the Module 1 folder for specific grading criteria.

Option #1: Business Model, SCM, and CRM

Using the organization that you selected in Module 1, analyze the following areas:

1. Organization's business model

a. Market share

b. Customer base

c. Revenue

d. Competitors

2. SCM

3. CRM

Your Milestone 2 must be four to five pages in length (double-spaced, not including cover and reference pages) and written according to the CSU-Global Guide to Writing & APA. Include headings for each of the four major components required in this milestone and integrate support for this section of your paper from three to four scholarly sources - the "Best Bet Databases for Information System Management" resource from the CSU-Global Library is a good place to find these sources. Review the Milestone Rubric in the Module 4 folder for specific grading criteria.

Option #1: Milestone 3/Final Portfolio Project Submission

You have been appointed the CIO of the organization you selected in Module 1. Your job is to analyze the "as is" state of the organization's information system and recommend changes wherever you see fit. Analyses and recommended changes will be done based on concepts learned throughout the course. You have already submitted two milestones in previous modules:

• Milestone 1: Organization Proposal (Module 1)

• Milestone 2: Business Model, SCM, and CRM (Module 4)

• Organization's business model (market share, customer base, revenue, competitors)

• SCM

• CRM

In this module you will complete Milestone 3 and compile all milestones into your final Portfolio Project.

Milestone 3: eCommerce, Database Systems, Security Policies, Customer Privacy Protection, Business Continuity Planning, and Recommendations

To complete your Portfolio Project, analyze the organization you selected based on the following areas and provide detailed recommendations.

1. eCommerce presence

a. What model they utilize?

b. Are they utilizing mCommerce? If yes, explain. If not, explain why they would benefit from it.

2. Database systems utilized

3. Security policies

4. Customer privacy protection

5. Business continuity planning

a. Briefly describe how continuity planning has prepared the business to deal with the following threats: internal threats, theft, unintentional or intentional data corruption, staff-related issues (strikes, illnesses, weather related, etc.), natural disasters, infrastructure failures, terrorist attacks. (Consider the four planning steps recommended by the Department of Homeland Security when analyzing the business continuity planning for the organization.)

b. Identify gaps that require further attention by the organization.

6. Recommendations

a. System development method: What system development method would you recommend and why?

b. Off-the-shelf vs. custom software: Describe what would be the advantages and disadvantages of utilizing off-the-shelf software versus building customized software, considering your organization's needs, and recommend the one you think would be more feasible.

c. New technology: Recommend at least one new technology the organization is not using that you think might benefit them. Describe how that technology works. If that new technology was to replace an existing technology or system, what cutover approach would you recommend and why?