Q1) The ability to read people and adapt your behavior to fit what will work most effectively with them is a good skill or talent for a leader to have. Why is this, especially for a project manager? Discuss the ethical implications of making people accountable for tasks over which you give them no authority.

Q2) Module 3 lists six levels of quality:

1. Specifications,
2. Design,
3. Production,
4. Final inspection and testing,
5. Performance in the field, and
6. Analysis of performance problems.

Of these six, which do you consider to be the most important level of quality and why?