Managing Across Cultures Case Analysis Assignment 2 Silvio Napoli at Schindler India

Target your response to 6-8 pages single spaced.

This case analysis assignment asks questions about the case “Silvio Napoli at Schindler India (A) and (B)”, available on Blackboard under “Cases”. For this assignment you will also use the articles “Leadership Lessons from India”, “Identity Issues in Teams”, and “Dual Identity: Indians as Customers, Competitors, and Collaborators” available under the Readings tab of Blackboard.  

1. As Luc Bonnard how would you evaluate Silvio’s first seven months as general manager of the Indian company? What advice would you offer? Use

2. How would you coach Silvio on his management style and approach moving forward? Support your response with concepts from either “Dual Identity: Indians as Customers, Competitors, and Collaborators” or “Identity Issues in Teams”.

3. There are multiple cultural dimensions (GLOBE and Hofstede) at play in understanding this case. In what way do you see cultural differences in these dimensions impacting Silvio’s work at Schindler India? Note that Silvio is an Italian working in a Swiss company operating in India.

4. What should Silvio do about the order for the glass-walled elevators? What action would you recommend Silvio to take with respect to the transfer pricing and sourcing problems with European plants?

Grading Criteria

1. Addressing the Question – did your response address the question well?

2. Depth of Analysis – did your response move beyond the surface and description and get at the the deeper issues?

3. Strong application of course concepts to the case – did you use the readings, lecture, and case materials from the course in addressing this case?

4. Detail / example to support your conclusions and analysis – when making claims, are you supporting it with examples from the case?

5. Clarity of thought / writing – is your written analysis coherent and cogent?