Management of IT

Exercise - Providing IT Assurance

Policies:

• Submissions made through a means other than the GeorgiaView (D2L) Dropbox will be ignored and earn a 0.

• Submissions without your name stated above earn a 0.

• Submissions not in a docxor pdf file or with the original questions and/or formatting removed from the file earn a 0.

• Submissions without adequate references or acknowledgements will earn a discounted grade, potentially a 0.

• Submissions that I cannot open or require a password will earn a 0.

• Second chances might be requested at any time through GeorgiaView email, and are awarded at the sole discretion of the instructor.

Review, Evaluate and Adopt Approaches for Providing IT Assurance and Doing Case Studies

Being successful in this course requires you to review, evaluate, adapt and adopt methods for analysis and evaluation that might be incorporated into your approach to managing IT, providing IT assurance and pursuing a case study. This exercise intends to aid you in doing so.

Readings for this assignment:

• Selected readings on the web

• Course Textbook [1]- Preface through Chapter 4 (Pages 1-23)

Actions/Deliverables for this assignment:

• Read as per above

• Research what you read

• Respond to this assignment within the docxfile (leaving all questions and formatting intact)

• Deliverable: Upload your response using the Dropbox tool in GeorgiaView

• Deliverable: Cite all references and indicate which method used at the end of the file.

Question 1) From the textbook's use of concepts and terminology in Chapters 3 and 4, pick the top ten of the terms and concepts useful for managing IT risks, providing IT assurance and utilizing sound Human Computer Interaction (HCI) principles in IT operations. Tell why you have made each choice. (Example terms and concepts include risk, controls, assurance, users, etc.)

Question 2) You have been promoted to Call Center Director [2] and your organization follows CobiT [1]. Part of your promotion was to recognize your abilities in working in the HCI part of IT that is, working with users, including human factors, ergonomics and user-centered computing.

In awarding the promotion, the CIO specifically mentioned that you were a key player in bring about outstanding user experience for the call center.

Since user experience is the key to your call center's success, you want to incorporate that user-centric flavor into the Call Center IT. You see this can be incorporated into the IT assurance program that is ongoing within your organization.

Once again you turn to a web search and discover that accessibility is a key HCI concept for the Call Center. You are especially aware that the Call Center wants to move to use more web-based presentation and interaction and that many of your regular callers are disabled.

Develop a list of 10 to 20 "discussion points" about accessibility of the IT within the Call Center that will contribute to both business strategy and IT assurance.

Question 3) Complete Caselet 4 covering ClaimProof Insurance writing at most 2 pages on the following questions:

You have been hired to respond to these concerns in ClaimProof and answer the following questions:

• What are the five steps required for the IT assurance of a specific area?

• Based on the results of question 1 and your understanding of the control environment, identify the high-risk areas requiring audit attention.

• How would you assess the control design?

• How would you test the control effectiveness?

Question 4) Mobile computing is growing in importance each and every day, and the IT manager must take that into account. Do some web research and develop a one-page description of the five most important things about HCI of mobile computing that the IT manager should know.

Question 5) Complete GeorgiaView Discussion Posting:

• Using your answers to the questions above, review and summarize your ideas about IT assurance and the role of HCI in doing so.

• Record your answers here in this assignment.

• Also, enter your answers on the Module 4 Discussion.

Required: Please add your list of sources.

Required: Please complete the following:

I did not use any method of citation (maximum B on the assignment).

I used the ACM approach and have cited my references as I went in the text and also listed them at the end.

I used the APA approach and have cited my references as I went in the text and also listed them at the end.

I used the MLA approach and have cited my references as I went in the text and also listed them at the end.

Required: Acknowledgements of people and discussions used in completing this exercise: