IT Project Management

Question 1: Answer (scenario might be an app for an equipment dealership for sales, service and parts)

Write a paragraph describing a hypothetical project scenario and then provide an example of a change for each of the following categories:

External Event

Error or omission in scope of product

Error or omission in scope of project

Value-added change

Risk response

Question 2: Answer

Develop a work breakdown structure for a project identifiedbelow:

• Proposed Project Scenario:

I will develop software for a medium sized horse breeding farm that would track, mare cycle dates, follicle sizes, breeding dates, gestation lengths, and foaling dates in order to track trends and predict foaling dates and the best times to breed each mare.

External Event:

The effect of weather, length of day, and animal health issues which can change breeding conditions and tendencies.

Error or Omission in Scope of Product:

The software does not allow for input of new mares mid-season (a mare was purchased that was already pregnant).

Error or Omission in Scope of Project:

The gender of the foals is left out of the tracking criteria, which is a factor of gestation length and could affect overall data.

Value Added Change:

Addition of an IoT device that tracks mare hormone levels and temperatures without human intervention.

Risk Response:

The risk is that the system will be too difficult for the farm to use and they will continue using paper to track data.

Question 3: Create the items below on: The benefits and challenges of Agile Project Management

1. Present a tentative title for your topic.

2. Briefly describe how the topic relates to project management.

3. State a concrete, specific research question to guide your review of the literature. (State the research question in true question format, not as an intention or objective)

4. List at least one suitable reference source in APA format related to your topic.

Question 4,5, 6: Read these three answers and give feedback on what's good or anything that you would add in 100-120 words each one.

4. Project Scenario: Consider a major hotel chain (i.e. Marriott). I would like to develop a property management system that manages and monitors all the work related to managing the property of Marriott hotels. It will keep records of guest information, check-in and check-out times as well as their preferences.

External Event: Reservations for VIPs should be carried out via SSL level data transfers to ensure their privacy.

Error or omission in scope of product: Marriott forgets to add the option of integrating the inventory management system in the product.

Error or omission in scope of project: Marriott forgets to consider its franchisee hotels in the integration scope.

Value-added change: Use of this system should help the company lower its overall costs and become more efficient.

Risk response: The risk from this may come from system being broken down or inaccessible via loss of network.
• 5. Project Description: Design an APP with the name iCare. ICare will serve as a service portal where customers can request for service using the APP and will receive emails when specialist are in route, onsite and work completion in real time.

External event: All customers need to have an account created before roll out, but most have not sent their account information for iCare log in.

Error or omission in scope of product: Job hazard analysis(JHA) report which is a requirement by companies in oil and gas was excluded from the APP design.

Error or omission in scope of project: iCare was supposed to be tested with a few customers before the final roll out.

Value added change: Customers don't have to make service request via phone calls. Service request are sent in real time via iCare and customers receive updates in real time.

Risk response: All service specialist will have to be provided a smartphone or tablet for proper ticket update in iCare.

• 6. WBS for scenerio

"Project Scenario: Consider a major hotel chain (i.e. Marriott). I would like to develop a property management system that manages and monitors all the work related to managing the property of Marriott hotels. It will keep records of guest information, check-in and check-out times as well as their preferences."

Actually Marriott implemented cloud-based MICROS OPERA as its propery management system for all North America Properties
"MICROS OPERA PMS is a robust property management system that is designed to address the needs of any size hotel, and manage all daily activities necessary in a hotel's operation. From handling reservations to managing accounting and billing, OPERA offers a feature set that can be configured to any hotel's requirements. With the advanced interface capabilities that are offered with MICROS OPERA, hotels have an invaluable solution to increase productivity, drive sales and customer satisfaction, and boost profits."

OPERA Cloud Services is an enterprise platform offered by Oracle for hotel operations and distributions

Implementing OPERA Cloud Services WBD

1. Client Relationships

2. Bookings

2.1. Reservations

2.1.1. Manage Reservations

2.1.2.Manage Billing

2.2. Blocks

2.2.1.Manage blocks

3. Inventory

3.1. Inventory Management

3.1.1.Manage Sell Limits

3.1.2.Manage Restrictions

3.1.3.Room Management

3.2. Monitor

3.2.1.Rooms Availability

3.2.2.Channel Evaluation

4. Financials

4.1. Manage Accounts Receivable

4.2. Manage Commissions

4.3. Cash management

4.3.1.Cashiering Workspace

4.3.2.Marketplace posting

4.4. Financial Admin

4.4.1. Pricing

4.4.1.1. Rates

4.4.1.2. Packages

4.4.2. Financial Transaction Mangement

5. Enterprise Management

5.1. Parameters

5.2. Roles and tasks

References

• OPERA Cloud Help Links - Standalone. (n.d.). Retrieved from

https://docs.oracle.com/cd/E68940_01/1.18_oh/index.htm

• Hospitality for Hotels-OPERA Cloud Services l Oracle. (n.d.). Retrieved from

https://www.oracle.com/industries/hospitality/products/opera-cloud-services.html

Question 7:

1. What is your understanding of Entity Integrity Vs Referential Integrity. Illustrated with simple examples for ease of understanding of the concepts.

Question 8:

2. describe various types of keys (Primary, Foreign, Superkeyetc) with simple examples.

Question 9: Provide 100 word feedback for each of these two answers. Could be something positive or something you would add.

1. What is your understanding of Entity Integrity Vs Referential Integrity. Illustrated with simple examples for ease of understanding of the concepts.

2. From your reading of the lecture, describe various types of keys (Primary, Foreign, Superkeyetc) with simple examples.