Instructions: Do not combine topics. Answer each letter separately. All answers must be at least five (5) sentences.Label each answer individually. Include any references.

1) "Agile Coach Failure and Recovery" Please respond to the following:

• A) Read the article titled, "Agile Coaching the Wrong Way!," located at

http://adtmag.com/articles/2013/12/09/agile-coaching-the-wrong-way.aspx.

Examine two (2) common agile coach failure modes. Provide at least two (2) examples of these failure modes and speculate on where these failure modes come from.

• B) Suggest two (2) strategies that agile coaches can use to recover those failures identified in Part 1 of this discussion. Provide a rationale for your response.

2) "Being the Bridge" Please respond to the following:

• A) Critique the idea that the CIO can be a bridge between enterprise finance, marketing, and sales functions. Justify the legitimacy of the statement.

• B) Explain the factors that have caused customer relationship management to become a priority for many CIOs.

3) "Service Delivery Life Cycle (SDLC)" Please respond to the following:

• A) Review the steps of the SDLC. Explain why quality service delivery depends on the execution of the service delivery life cycle. Discuss the aspects of the SDLC that are critical to quality service management. Explain your answer.

• B) From the e-Activity (below), explain how the service delivery model used within an organization impacts an IT organization at the enterprise level.

e-Activity

Research the Web for IT and business alignment topics surrounding the Information Technology Infrastructure Library (ITIL). A good starting point would be the ITIL Website (https://www.axelos.com/best-practice-solutions/itil)