(TCO 2) Fernando needs a new cell phone. He thought that he knew what he wanted, but now that he has started to shop around, he is finding the different styles and service options overwhelming. He decides to use a six-step problem-solving process to help him make his decision. What are the steps that he should follow? Remember, in order to be successful, the steps must be completed in the correct order.

1. Determine the cause(s).
2. Research and define the problem.
3. Generate possible solutions.
4. Decide on the best solution.
5. Implement the solution.
6. Evaluate the solution.

1. Research and define the problem.
2. Determine the cause(s).
3. Generate possible solutions.
4. Decide on the best solution.
5. Implement the solution.
6. Evaluate the solution.

1. Determine the cause(s).
2. Research and define the problem.
3. Generate possible solutions.
4. Evaluate your finances.
5. Implement the solution.
6. Evaluate the solution.


1. Test possible solutions. 
2. Determine the cause(s).
3. Generate possible solutions.
4. Decide on the best solution.
5. Implement the solution.
6. Evaluate the solution.

2. (TCO 2) In our case study, you were assigned to work on a project for with State University. How would you describe the present state and the desired state for the project? 
Present State: Students who move out of their parents' homes to live on their own do not understand how to budget their money effectively. This can cause students to work too many hours and have a negative impact on their school work.

Desired State: Before students move out of their parents' homes, State University provides students and their parents with a model budget plan to manage their finances. As a result of this plan, students can work a reasonable number of hours and achieve academic success.

Present State: Students are moving out of their parents' homes when they do not have the skills to live independently.

Desired State: Students live at home until they have enough money to move out on their own.

Any of the above could be used to describe the Present State/Desired State for this project.

3. (TCO 2) In our case study for this course, you are working on a team for State University. It is your job to present the Trouble Shooting Analysis to the committee. How would you describe when the problem is and is not occurring?
The problem is occurring when students do not spend enough time studying. 
The problem is not occurring when students spend enough time studying.
The problem is occurring when parents do not have the financial resources to send their son or daughter to college.
The problem is not occurring when parents are paying for their son's or daughter's education.
The problem is occurring when students do not have a budget in place before they move out of their parents' homes. 
The problem is not occurring when students continue to live with their parents and have their help in managing their money.
The problem is occurring though out the university and includes all students.
The problem is not occurring when students continue to live with their parents and have their help in managing their money.


4. (TCO 2) To help State University determine the causes of the problem, the assigned team uses a Trouble Shooting Analysis. Which of the following best answers the problems, "Who IS impacted by the problem?" and "Who IS NOT impacted by the problem?" 
Who IS impacted?
State University
Who is NOT impacted?
Students who remain at home with their parents

Who IS impacted?
Students and their parents
Who is NOT impacted?
Students who remain at home with their parents
State University

Who IS impacted?
Students and their parents
State University
Who is NOT impacted?
Students who remain at home with their parents

Who IS impacted?
Students who have poor study skills and time management
Who is not impacted?
Students who have good study skills and time management


5. (TCO 2) Which of the following is true about the technique for generating solutions called brainstorming? It was developed by Alex Osborn, an advertising agency executive
The intent of brainstorming is to come up with as many ideas or alternatives as possible
Brainstorming takes place in two phas