HR: Important to develop a management training program? What type? Process?

As the new Human Resource Representative in your organization, you immediately notice the absence of a management training program. Employees have been promoted into leadership roles, yet given no training on how to effectively perform in that role.

Prepare a response addressing the following:

Is it important to develop a management training program? Why or why not?

Considering the five step training and development process, what type of management training program would you suggest for your organization (Customer Service or Computer repair service); what would it include?

Finally, what step of that process do you feel is most important and why?

Please find 5-Step Training and Development process below. This includes (needs analysis, instructional design, validation, implementation, and evaluation). Should use this when preparing answers to each of the questions for this project.

1. The first, or needs analysis step, identifies the specific job performance skills needed, assesses the prospective trainees' skills and develops specific, measurable knowledge and performance objectives based on any deficiencies.

2. In the second step, instructional design, you decide 0n, compile, and produce the training programming content, including workbooks, exercises, and activities. Here you'll probably use techniques like those discussed in the course material, such as on-the-job training and computer-assisted learning.

3. There may be a third, validation step, in which the bugs are worked out of the training program by presenting it to a small representative audience.

4. The fourth step is to implement the program, by actually training the targeted employee group.

5. Fifth is the evaluation step, in which management assesses the program's successes or failures.