Go to service model on the cd-rom and select the customer, Ask an Expert

Management Studies

Go to Service Model on the CD-ROM and select the Customer Service Call Center demo model.

Using a computer projector, run the animated simulation and display the results.

Have the class explain in terms of queuing theory why the revised layout has achieved the remarkable reductions in average and maximum hold times.

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Management Information System, Management Studies

Category:- Management Information System
Reference No.:- M91932103

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