Go to httpwwwreportgallerycom and review dells most recent, Ask an Expert

Management Studies

Go to http://www.reportgallery.com and review Dell's most recent annual report. Also, go to Dell's website (http://www.dell.com) and in the section "about Dell," review the background material about Dell that relates to this chapter.

Questions

1. Describe Dell's goals regarding quality

2. How does Dell monitor quality?

3. How does customer satisfaction relate to Dell's quality control?

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Project Management, Management Studies

Category:- Project Management
Reference No.:- M92052419

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