Fast Track Couriers Pty Ltd
Task
It is the end of the 2012 financial year. You are an external change management consultant employed by Fast Track Couriers. You have been asked by the General Manager to prepare a report to identify opportunities and requirement for change for the organization in the coming year.
You have been given some information about the organisation and the organisation's strategic goals. Specific operational and human resources goals were developed to support the strategic goals.
The strategic goals were developed as a result of external market research indicating an opportunity for Fast Track Couriers to build market share in Sydney.
The business has the opportunity to increase Sydney market share by 7.5 % on the back increased efficiency increased efficiency. and shorter delivery times from larger truck fleet and improved distribution systems
You have also been given some information about employees and some background information regarding the organisation's workforce relations.
Before submitting the final report, you will need to review your proposed changes with all relevant manager stakeholders. The General Manager is very concerned about identifying change requirements in close consultation with key_management stakeholders within the organisation in order to ensure the least resistance to implementation.
About Fast Track Couriers
Fast Track Couriers is a courier company that has been operating in New South Wales for the last 15 years. Its primary business function is delivering medium to large size packages across metropolitan Sydney.
Strategic plan goals
The Organisation's strategic goals are:
• to expand business in the metropolitan that small to medium package deliveries market share increases by 7 5%
• to develop an integrated approach to distribution management utilizing technology as PDA devices and GPS
• to develop and maintain a cohesive and well-motivated workforce
• Strategic goals are supported by the following operational and human resources goals. Operational plan goals
• Testing of the distribution management system is to cease and allow implementation within the first quarter of the 2013 financial year.
• The truck fleet will need to be expanded by 8 trucks within the 2013 financial year.