Formal and informal communication

Differentiate between formal and informal communication and how each affects performance

Describe techniques and behaviors to overcome communication barriers and provide effective feedback

Describe assertiveness techniques that can be used to improve communication

This research and writing exercise explores effective assertiveness techniques that can be used to improve communications and performance in the workplace.

List 3-5 examples of assertiveness techniques that you believe might be useful to a supervisor.

Explain the 3-5 techniques you believe to be effective.

Explains why you chose those techniques and how you might use them on the job as a supervisor.