Effective Business Communication

Task description:

In this assessment you will both write a report based upon the following case study and then present an oral presentation either during the lecture or tutorial. You will be assigned into a group of three by the lecturer/tutor. Each member of your group will focus upon and write on one of the issues.

Do not simply cut and paste each persons' contribution. The group needs to make sure that all of the parts fit cohesively together and read as one document.

The presentation must be 20 minutes in length. All group members must present during the presentation. You will present the information that you developed and wrote in the report. The flex students will present using Zoom.

Case study:
A multi-national organisation operates in various countries including Australia, Vietnam, India, Oman, and Nigeria. The organisation manufactures and distributes agricultural equipment to local and international clients. In total the organisation has 8,000 employees in five countries and more than 1 million customers worldwide. The head office is based in Australia. In recent years the organisation is facing several communication challenges.

They include:

1. Ineffective use of social media such as blogs, wikis, social networks to support teams in sharing ideas, building knowledge bases and task management.

2. Lack of quality feedback from clients on ways to improve product quality and service delivery

3. Misunderstandings and lack of trust based upon intercultural communication issues in different contexts

Your manager has asked you to develop strategies and plans to improve communication at all levels In order to complete this task, you will need to review relevant academic literature and case studies to provide evidence and examples.

The report should have the following structure:

1. Cover page including a title, the names of the group members, the campus, assessment title and lecturer

2. Table of contents

3. Introduction
a. Describe the organisation
b. Identify the purpose of the report
c. Detail the scope/boundaries of the report-what is covered what is not
d. Describe the report outcome
e. Preview the structure of the report

4. Analysis of the current situation (literature review of the three presenting issues)
a. Issue one-social media
b. Issue two--feedback
c. Issue three-Intercultural communication

5. Conclusion-no new information should be presented here-just summarize what you have already discussed.

6. Recommendations-The recommendations should answer what should be done, who should do it, and how will the success or failure of the recommendations be measured?
a. Issue one-social media
b. Issue two-feedback
c. Issue three--Intercultural

7. References-Minimum of 25 (APA format)

The oral presentation should include the following structure:

1. Introduction (First speaker)
a. Attention-getting statement
b. Exigency of the topic
c. Preview of the structure
d. Thesis
e. Transition to the next section

2. Analysis:
a. Issue one (First speaker)
i. Main point one
1. Example/evidence
ii. Main point two
1. Example/evidence
iii. Main point three
1. Example/evidence
iv. Transition to issue three

b. Issue two (Second speaker)
i. Main point two-one
1. Example/evidence
ii. Main point two-two
1. Example/evidence
iii. Main point two-three
1. Example/evidence
iv. Transition to issue three
c. Issue three (Third speaker)
i. Main point three-one
1. Example/evidence
ii. Main point three-two
1. Example/evidence
iii. Main point three-three
1. Example/evidence
iv. Transition to issue to the conclusion

3. Conclusion (Third speaker)
a. Recap main points
b. Recap thesis
c. Transition to the recommendations

4. Recommendations
a. Issue one (First speaker)
i. What should be done,
ii. Who should do it, and
iii. How will the success or failure of the recommendations be measured?
b. Issue two (Second speaker)
i. What should be done,
ii. Who should do it, and
iii. How will the success or failure of the recommendations be measured?
c. Issue three (Third speaker)
i. What should be done,
ii. Who should do it, and
iii. How will the success or failure of the recommendations be measured?

5. Ask the audience if they have any questions that you can answer (Second speaker)