Discussion

• Suppose, as a Chief Information Officer (CIO), you were asked to provide the organization with time-entry system for the employees. Examine the options to insource or outsource the system to be developed. Determine whether you would insource or outsource the system to be developed, and predict the implications of your decision with the organization's total cost of ownership.

• Suppose an organization that has entered into an SLA with another organization goes out of business. Determine whether the SLA still applies or becomes invalid. Propose what the organization should do to maintain the service delivery.