Description

In this assignment you are required to play the role of a trainee business analyst working on an information system solution for the Gold Coast private hospital. You work for an IT consultancy firm called Information Systems Wizards.

The Brief from the Hospital (the Assignment Question)

The hospital would like you to analyse an existing human activity system within the hospital's overall business that suffers from issues and needs improvement, and also to suggest a new information system for a specific purpose which can help the hospital overcome those issues and perform better (it must be a new information system and cannot be an improved version of an existing system). You also need to come up with recommendations as to how the hospital's identified human activity system can better make use of a new Information System in order to perform better.

Work Organisation

You need to submit a final report for the assignment in week 10 submitted via the Learning @ Griffith course website.

Assignment Objectives:

Your 3,000 - 4,000 word report will demonstrate that you have:

- shown competence in finding, reading, analysing and synthesising materials from the course readings and applied this material in the writing of your report

- made use of the concepts, theories, models and ideas introduced in the course to understand and analyse the requirements to make well-founded recommendations

- researched and understood the purpose and operational context of the customer experience at the hospital in terms of the identified human activity system

- shown creativity and initiative in understanding and capturing the hospital customer experience (for example by visiting the hospital yourself and documenting the experience, perhaps by interviewing your friends who make transactions at hospitals, by viewing the hospital website and pretending to be a customer etc.) and identified key areas for improvement of the on-premise and/or online experience by recommending a new information system

- identified, based on the afore-mentioned research, a new information system and its associated human activity system that you will recommend to the hospital together with a brief discussion of its implications for the business

- described the expected impact of the new information system on the hospital's performance and various stakeholders; and

- used analogies, where information was not available, to make logical and relevant assumptions.

Assignment

Part 1) An overall analysis of the business of the hospital:

In this part of the assignment, you will analyse the overall business of the hospital by addressing the following requirements:

a) Provide information about the hospital and locate relevant information about its strategy, how it competes in the market place, and its operations.

b) Describe the organisational form of your hospital using Mintzberg's classification.

c) Present the value chain of the hospital using Porter's Value Chain Model. List and describe the primary and support activities.

d) Analyse the competitive strategy of the hospital using Porter's competitive forces model. For each of the five forces, explain if that force is low, medium, or high, and explain why?

Part 2) Analysing an existing human activity system which is problematic:

In this part of the assignment, you will identify aspects of an existing human activity system within the organisation which is problematic and needs improvement, and answer the questions below:

a) Identify an existing human activity system supporting the overall hospital which is identified by some stakeholders as being problematic and suffering from issues (problems). Also, list the stakeholders of this human activity system and define their roles.

b) Draw a rich picture showing the issues and the concerns of the stakeholders you have identified.

c) Draw an activity system diagram showing the human activity system's main inputs, processes, and outputs.

d) Draw a process model using the BMPn notation for the process of the existing human activity system you have identified.

e) Use the DeLone-McLean Model of Information System Success to describe the areas in which the existing human activity system is not successful.

f) Describe measures of success (efficiency, efficacy, and effectiveness) for the existing human activity system identified, and explain the success measures in which the system falls short.

Part 3) Suggesting a new information system:

In this part of the assignment, you will suggest a new information system for a specific purpose which can help the hospital overcome those issues and perform better. This must be a new information system and cannot be an improved version of an existing information system. Answer the following questions with regards to the new information system:

a) Identify a new information system which can clearly add value to the business of the hospital, and draw an information system diagram for it. Also, list the likely stakeholders of this new information system and define their roles.

b) Describe the data and information that the new system involves, explain the types of knowledge that the new information system can create, and describe how it can inform decision-making?

c) Draw a process model using the BMPn notation for the new information system you have identified.

d) Classify the new information system within the hospital as either: front-end, back-end, customer- facing, or supplier-facing; and explain why.

e) Describe dimensions of impact of your proposed new information system within the hospital for all stakeholders; identify intended and positive effects (and possible negative effects) and describe the proposed impact of the new system on the organisation, groups, and individuals.

f) Describe measures of success (efficiency, efficacy, and effectiveness) for the proposed new information system.

Part 4) Recommendations and reflection:

- a) Synthesise the outcome of parts 1, 2 and 3 into a report containing a series of recommendations to hospital's management. You need to devise recommendations as to how it can make use of a new Information System in order to provide better service to customers.

See further information about the assignment on the assignment page of the course website (click on the course ‘assessment' page, then click on the assignment link). Your report must be submitted using the mandated template, and follow the exact format. During the workshops, on a weekly basis, your workshop demonstrator will be making links between the course material and giving you more guidance on the assignment to help you deliver the above. In particular, you will be given practical exercises that are similar in nature to those required in the assignment. The workshop exercises are therefore very important to developing the skills required for the assignment. Workshop attendance is therefore essential and your attendance will be recorded. Please refer to your workshop demonstrator in workshops for further clarification or questions. The lecturer is also available during consultation times, or by appointment.

Attachment:- human activity system.rar