Answer the following problems.

problem 1)a) What is call center? What are the different activities performed in call centers?

b) What are the steps in Business Process Re-engineering? Describe.

problem 2)a) prepare a brief note on - Supply Chain Management (SCM).

b) Describe B2B, B2C and C2C types of e-Commerce.

problem a) What is Customer Relationship Management? Describe the challenges and trends in Customer Relationship Management.

b) prepare a brief note on Electronic fund Transfer.

problem 3)a) What are the benefits and risks of decision support system?

b) Describe the various analysis methods in decision support system.

problem 4)a) Distinguish between Management Information Systems and Decision Support Systems.

b) List the different domains of Artificial Intelligence.

c) Describe the architecture of Data Warehousing.

problem 5)a) List the issues involved in global management of information technology.

b) Describe biometric security and elaborate on fault-tolerant systems.

problem 6)a) What is disaster recovery plan? Describe steps involved in developing a disaster recovery plan.

b) What is the Need of Information Security? List various hacking techniques.