Change Management (Fall 2015) sec. 01

The report must be structured as follows:

a. A brief introduction of the company and its business followed by your research methodology (interview? Questionnaires? Who did you interview? When? Where etc).

b. Company's reason for implementing the change.

c. The Process of Change / Change model (describe how the company implemented the change and compare your findings with literature).

d. Resistance (describe whether there was any resistance - who from? Why? - and how it was dealt with. Compare your findings with literature).

e. Critical Success Factors of Change Management based on your collected data - Compare your findings with literature.

f. Summary

g. List of references

2- You must use Harvard style of referencing and avoid plagiarism by making proper citations. You are not allowed to use any other referencing style.

3- You must NOT exceed 12 A4 pages including the cover sheet (if you must use one) and the references page. No need for table of contents.

4- You must use Times New Roman font size 12 at 1.5 spacing.

The targeted company should have gone through a major change due to a significant trigger such as a merger, acquisition, implementation of a quality system, implementing new technology, etc.

Attachment:- Managing Change – Case Study of Dubai Customs.docx