Ask Dissertation Expert

Case Study: Zappos: Delivering Customer Satisfaction

Read the Zappos: Delivering Customer Satisfaction case.

Write a four to six (4-6) page paper in which you:

1. Analyze the manner in which Zappos' leadership has fostered a culture of ethicalness in the company. Suggest two (2) actions that other companies can take in order to mimic this culture.

2. Determine the major impacts that Zappos' leadership and ethical practices philosophy have had on its stakeholders.

3. Examine three (3) of the ethical challenges that Zappos faces. Recommend three (3) actions that Zappos' leadership should take in order to address these ethical challenges.

4. Evaluate the effectiveness of the core values in relation to developing a culture of ethicalness. Determine the manner in which the core values support the stakeholder's perspective.

5. Analyze the major ethical challenges that Zappos has faced. Determine whether or not you would have resolved these challenges differently than Zappos' management. Provide a rationale for your response.

6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other similar Websites do not qualify as academic resources.

Your assignment must follow these formatting requirements:

- Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

- Include a cover page containing the title of the assignment, the student's name, the professor's name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

- Examine ethical issues and dilemmas in business.

- Analyze scenarios to determine the ethical character of decisions made and the related impact on the organization.

- Examine the significant issues of an ethical controversy in business to moral philosophy and values.

- Write clearly and concisely about issues in ethics and advocacy for HR professionals using correct grammar and mechanics.

- Use technology and information resources to research issues in business ethics and advocacy for HR professionals.

Attachment:- ethical_decisions_case.pdf

Dissertation, Writing

  • Category:- Dissertation
  • Reference No.:- M91922499
  • Price:- $30

Priced at Now at $30, Verified Solution

Have any Question?


Related Questions in Dissertation

You have just been hired as the chief executive officer ceo

You have just been hired as the chief executive officer (CEO) in a medium-sized organization. The organization is not suffering financially, but neither is it doing as well as it could do. This is largely because the org ...

Dissertation for a bachelors degree in actuarial

Dissertation for a Bachelor's Degree in Actuarial Science Estimating the Survival Rates of Infants Using Efron’s Algorithm and Cox-Regression Methods Introduction Literature Review Methodology Results and Discussion Conc ...

Assignment - write a dissertation on given

Assignment - Write a Dissertation on given topic. Dissertation Topic: Are Abu Dhabi Public Sector Organizations Ready for Open Innovation? Carry out Primary and Secondary Research to complete the study. Include each and ...

As a consultant to a leader in a united states corporation

As a consultant to a leader in a United States corporation, you have been hired to lead a diverse team in the development of a global organization. The organization is planting business operations in Greece, Singapore, G ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Why might a bank avoid the use of interest rate swaps even

Why might a bank avoid the use of interest rate swaps, even when the institution is exposed to significant interest rate

Describe the difference between zero coupon bonds and

Describe the difference between zero coupon bonds and coupon bonds. Under what conditions will a coupon bond sell at a p

Compute the present value of an annuity of 880 per year

Compute the present value of an annuity of $ 880 per year for 16 years, given a discount rate of 6 percent per annum. As

Compute the present value of an 1150 payment made in ten

Compute the present value of an $1,150 payment made in ten years when the discount rate is 12 percent. (Do not round int

Compute the present value of an annuity of 699 per year

Compute the present value of an annuity of $ 699 per year for 19 years, given a discount rate of 6 percent per annum. As