Case Study: Sensitivity Training and Pandoras Box

1. Evaluate Miguel's agency in terms of personnel selection, management effectiveness, and leadership style. Which of these factors contributed most to the volatile situation in Miguel's environment? Give at least two ideas for improving organizational effectiveness in these areas.

2. What is your opinion of the sensitivity training approach to the problem? What is the logic behind requiring this training for all employees? Is mandatory sensitivity training likely to be an effective way to improve the performance of the organization? What are some other possible reasons the administrator took this approach?

3. Imagine you are a consultant brought in by top management to provide guidance in handling the new turnover problem. What advice can you offer?

4. When facing problems with particular employees, some managers prefer to generally inform the work group about a new policy to deal with the problem or to remind everyone about relevant existing policy. In terms of keeping up morale for the work group overall and ensuring adherence to work requirements, is this indirect approach a measured way to keep everyone in line with expectations? Or would it be preferable for a manager to deal more directly and immediately with those employees violating work rules?

Attachment:- CASE.rar