Case Study for MIS 589

Company 360 (XYZ Inc.) networking is located in Brooklyn, NY. This company provide telephone support especially help desk support for multiple type of business include retail, travel, manufacturing and infrastructure related.

Started 5 years ago with only 4 staff members, it has expanded to a main branch office (in Queens) that support now all the help desk support.

The number of employees in Queens are approximately 20 and there is aggressive plan to expand the business because of high demand of help desk support.

You can use this as a template and make assumptions as you go along each week with your work. A typical diagram is shown below for their Brooklyn office. They are implementing the Queens office as well.

Diagram of the company Network Brooklyn office: The modem connection goes to the WAN provider and connects to the Queens Center.

Project Milestone

1. Summary of WAN and Internet requirements for the proposed network

2. Need for WAN connectivity

3. Traffic through the WAN

4. Possible WAN options

5. Explain your choice for WAN service

6. Role of Internet in your network

7. Pro and cons of using Internet in business

8. Conclusion

Attachment:- Case study MIS.rar