Case Study: FedEx: Managing Quality Day and Night

Read "FedEx: Managing Quality Day and Night," Case Study

And Watch video - Quality belongs to everyone - FedEx.

Explain how FedEx has incorporated total quality management (TQM) into its overall business strategy. Identify the benefit of taking this approach toward quality. Provide specific examples from the case study, the video, or your own research to support your response.

Describe the quality culture within FedEx. Explain how FedEx can use its quality culture as a competitive advantage.

Then Review Deming's 14 Points for Management listed below. Based on the case study and the video, explain which two of Deming's points FedEx embodies the most. Be sure to provide specific information about FedEx to support your response.

Deming's 14 Points on Quality Management, a core concept on implementing total quality management, is a set of management practices to help companies increase their quality and productivity.

Deming's 14 Points are as follows:

1. Create constancy of purpose for improving products and services.

2. Adopt the new philosophy.

3. Cease dependence on inspection to achieve quality.

4. End the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier.

5. Improve constantly and forever every process for planning, production and service.

6. Institute training on the job.

7. Adopt and institute leadership.

8. Drive out fear.

9. Break down barriers between staff areas.

10. Eliminate slogans, exhortations and targets for the workforce.

11. Eliminate numerical quotas for the workforce and numerical goals for management.

12. Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system.

13. Institute a vigorous program of education and self-improvement for everyone.

14. Put everybody in the company to work accomplishing the transformation.

Attachment:- Case Study.rar