Case Study 1: Emotional Intelligence

Ahmed has just been promoted to joint venture project manager in a large oil and gas company. His responsibilities involve gathering together and coordinating executives from four different organisations who are working together to develop an offshore oil rig. Part of Ahmed's role is to be in constant communication with the joint venture participants, keeping them up to date on project related changes at all times.

In the initial stages of the project, Ahmed does well and keeps everybody informed, as well as preparing and executing his own contributions to the development. However, as the project moves into a critical planning phase, he finds it difficult to stick to his personal work schedule. The joint venture participants have been requesting documents and information from Ahmed outside of the team's scheduled meetings, distracting him from completing his own tasks. Ahmed starts to receive criticism from the joint venture team for not following up their requests on time. He starts to lose confidence in himself and his capacity to perform well in his role. He begins having trouble sleeping and is consistently arriving late to work. In an email, his supervisor requests a meeting with him to discuss his performance, leaving Ahmed feeling uncertain about his job.

Question: Based on the emotional intelligence notes and the situation; identify the issue that Ahmed is facing and suggest him ideas to overcome his emotional state.

Case Study 2: Workforce Diversity

A campus has set aside a prayer block for the sole use of students who have rigid religious restrictions of praying ( such as Muslims, Buddhist, Jehovah Witness, Catholics, Jews, Hindus) as praying. Other students, who are not much religious using the adjacent building in the evening now need to walk through a dark and bushy isolated area of the campus to the nearest alternative facility or transport.

This has led to complaints about risking personal safety by walking alone, disruption to classes when students have others accompany them, and embarrassment for some students and staff needing to contact campus security to provide escort to and from the toilets.

Question: Discuss the issues raised with the group and decide how this issue can be resolved. Your discussion should take into account cultural needs, discrimination, religious practice, health and safety, and legal obligation.

Case Study 3: Team Effectiveness

As the delegated leader of the customer service team at 'Yummy in your Tummy Lollies' you are responsible for ensuring that the shop is always staffed with shop assistants who make customers feel welcome, attend to their individual needs knowledgably and promptly and who are able to maintain the shop's displays at all times. At any one time you have a team of fifteen (15) shop assistants with a need for six (6) per day. Due to the nature of the work you have an average staff turnover of ONE (1) staff position per month.

At a recent senior management meeting the business plan was developed from which you now to develop a performance plan for your sales team. You also need to remember the ongoing team requirements as well as those new requirements brought about the strategic plan. In essence, the business plan states that, over the next twelve (12) months, 'Yummy in your Tummy Lollies' is aiming to:

Increase turnover by 30% by:

• Introducing twenty (20) new products including a range of 6 'healthy lollies' options
• Build market loyalty by specifically targeting 'teens' as customers by:
• Designing new packaging specifically designed to have greater marketing appeal to the 7-12 age demographic
• Introduce and roll out a club membership for 'teens; that provides them free gifts for purchases over certain amounts.

Increase efficiencies by:

• Increasing average customer sales from $4 per person per visit
• Purchasing and installing a new computerised Point of Sales system (till) aimed at tracking sales by each Sales assistant

Question: Your Assessment task is to undertake and complete the following key tasks:

1. Define at least 3 sales team goals for the next twelve (12) months. You are to ensure that all sales goals are written in a SMART (specific, measureable, achievable, relevant and timely).

2. Define the Key Performance Indicators (KPI's) and standards for each goal.

3. Define the timeframe for each goal.

4. Select one (1) goal and create an action plan which clearly documents how you will achieve this goal.

Case Study 4: Developing and Implementing Workplace Policy

Tom, one of your employees, has worked in the office for ten years. He is well liked and knowledgeable about the history of the office and IT systems. There is no past history of performance issues that you can see from looking at past performance reviews. But your workplace does not have a performance policy as well. What you have observed is that Tom regularly shows up late, (office opens at 8:30am, Tom usually comes by 9/9:15 am), takes longer than an hour for lunch, and often is heading out the door by 4:30pm (office closes at 5pm). You notice that this type of behaviour seems to happen once in a while for other employees in the office, but seems like a daily practice for Tom. He never records any of this time on his time card as official time off. Since your organisation does not have a strict written policy in regards to performance, attendance and behaviour, you are now in the process to prepare a policy/rule for everyone to follow.

Question: Prepare a small policy for this workplace in regards to performance, attendance and other expected behaviour. Limit your policy within 300 words.

Attachment:- Assignment File.rar