Case Study 1: Disney's ITIL Journey

The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing IT infrastructure, development, and operations. ITIL offers eight sets of management procedures: service delivery, service support, service management, ICT infrastructure management, software asset management, business perspective, security management, and application management. Disney began adopting ITIL best practices in the mid-2000s. Read " Disney's ITIL® Journey", located at http://www.best-management-practice.com/gempdf/disney_itil_journey.pdf.

Compare and contrast ITIL, Committee of Sponsoring Organizations of the Treadway Commission (COSO), and Control Objectives for Information and Related Technology (COBIT) frameworks with regard to whether Disney would have attained the same results with the COSO or COBIT framework.

Examine how Disney implemented auditing and compliance in its enterprise architecture.

1. Thoroughly described the reasons for Disney's adoption of ITIL.

2. Thoroughly examined the results that were attained by Disney.

3. Thoroughly compared and contrasted ITIL, Committee of Sponsoring Organizations of the Treadway Commission (COSO), and Control Objectives for Information and Related Technology (COBIT) frameworks with regard to whether Disney would have attained the same results with the COSO or COBIT framework.

4. Thoroughly examined how Disney implemented auditing and compliance in its enterprise architecture.