Case Study : Collaboration Systems at Isuzu Australia Limited

Read the case study titled "Collaboration Systems at Isuzu Australia Limited".

Write a three (3) page paper in which you:

1. Summarize the main reason(s) that prompted Isuzu Australia Limited (IAL) to use collaboration technologies.

2. Identify the platform that IAL chose as an online portal and content management system, and describe the main reason(s) why IAL chose such a specific platform.

3. Discuss the significant attributes of a wiki, and describe the overall manner in which IAL uses wikis for its internal collaboration.

4. Speculate on the main challenges that IAL could face when implementing groupware, and suggest one (1) step that IAL could take in order to mitigate the challenges in question.

5. Use at least three (3) quality reference. Note: Wikipedia and other Websites do not qualify as academic resources. Your assignment must follow these formatting requirements:

• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

• Include a cover page containing the title of the assignment, the student's name, the professor's name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

Case Study: Collaboration Systems at Isuzu Australia Limited

Isuzu Australia Limited (IAL) is responsible for marketing and distributing Isuzu trucks in Australia. With just 65 employees, IAL depends on its national dealer network to maintain its market position.

In the past, all information was distributed to dealers manually, which was expensive, time consuming, and prone to errors. IAL chose IBM WebSphere Portal and Workplace Web Content Management as an online portal and content management system to replace the existing manual system.

With the new system, employees can publish information themselves and use the system's instant-messaging features to collaborate on decisions.

Since the system's implementation in 2006, IAL has seen major cost savings, reduced errors, and faster, more efficient communication. Collaboration and knowledge sharing have also increased with use of the system's wiki feature.