Case study - local banka local bank has a single, Ask an Expert

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Case Study - Local Bank

A local bank has a single drive-through window with arrival times and service times that follow the distributions from the following tables:

Time between arrivals (min)	(%)
1	15
2	24
3	27
4	22
5	12

Service Time (min)	Unloading Frequency (%)
1	15
2	35
3	22
4	28

Use Excel (RAND, LOOKUP, Data Tables) to simulate the arrival of 200 customers to compute each of the following measures:

1. Average time a customer waits for service

2. Average time a customer is in the system (wait plus service time)

3. Percentage of time the server busy with customers (utilization factor)

Replicate each measure 20 times to compute the average.

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Strategic Management, Management Studies

Category:- Strategic Management
Reference No.:- M91088992

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