Case Questions

1. Describe the process (from the customer's perspective) of purchasing and obtaining office supplies through Staple's online / e-commerce channel using a process flow diagram. Your process diagram should address L.O.L.A. considerations and have at least five steps.

You are free to use whatever flowcharting application/tool you wish (MS Visio, MS Word by inserting shapes, etc).

[Hint: You might find it easier to build the process flow diagram in another application, then copy/paste it into a table in this MS Word document (otherwise the images can take on a life of their own and move around on you without warning).

2. Describe the likely SCM IT architecture supporting intelliTRACKER implementation. Separate your answer into the following categories: IT hardware, application software, data bases, and networking components.

3. Describe the SCM planning and execution information problems Staples faces going forward with the move to multi-channel integration. Address at least three channels in your answer.

4. Describe your recommendations for an upgraded IT architecture to enable and support SCM at Staples going forward. Separate your answer into the following categories: IT hardware, application software, data bases, and networking components. Describe the expected benefits for your recommendations (i.e., give business justification for information systems investment).

Attachment:- Case Staples-SCM.rar