Background
XYC limited have traditionally sold fence supplies in Nambour from a store front. Sales have been going well and XYZ have recently brought competitors operations and premises in Gympie and Maryborough. They have also opened a store in Brisbane and in future they plan to open more. They have started to import specialist supplies such as glass pool fences and are expanding into commercial modular fence and handrail parts, wheel stops and bollards. These new lines of product are driving increased sales and they are gaining a large number of new customers.
As XYC Limited have brought two existing stores and opened a new branch, there is a feeling that they have outgrown their current office arrangements. At the moment they do not run a lot of customer accounts rather using cash on purchase at the counter. However, as they are dealing with more large builders and developers there is a growing demand for customer accounts. XYC Limited are also planning to start a web site to show case their products and publicise their range of products. Currently they have a very rudimentary stock control system with sales people often carrying undocumented stock between locations as needed. They are currently using on standard office software on standalone machines in each location.
The staff in the Gympie and Maryborough offices have transferred from working with the previous owners and are used to working in small standalone locations with a limited range of products. They are therefore used to working with simple casual processes where they would just have a look to see if they had stock on hand and they would personally know a large proportion of customers. There is therefore no formal processes in place at these locations and limited processes in place in Nambour and Brisbane.
XYC Limited and now running into problems where customers are ringing for parts and the staff have to ring around all locations to see if one of the other locations have the parts in stock. There is also a problem where the system they have is showing the parts in stock and this is communicated to the customer but when the customer arrives at the store to pick up the items they find they are actually not in stock because they have been transferred to another location. There is also no means for the management to receive a report showing expenditure per customer. In fact there is limited ability to produce any reports.
They have planned an upgrade to their information systems, starting with a new stock control system. There is also the acknowledgement that they need to put in place an organisational system architecture so that the organisation is running as one system rather than four standalone stores. From the company perspective they would prefer that the customers are not upset by arriving at the store and not being able to pick up the goods. One of the goals of XYC Limited is that they increase customer satisfaction with their service. The existing staff have become aware of this plan and there is some bad feeling about the plan to introduce a new system as they are unused to using computerised systems.
Prepare a project charter for the above project. Please include the following sections and follow the instructions contained in chapter 4 of the text.
1. Title
2. Scope overview
3. Business case
4. Background
5. Milestone schedule (with acceptance criteria)
6. Risks, assumptions and constraints
7. Stakeholder list
Assignment Requirements and Deliverables-
Your report should be no less than one thousand five hundred (1500) words and it would be best to be no longer than two thousand five hundred (2500) words long.
The report is to be prepared as a single Microsoft Word document adhering to all conventions detailed in:
Summers, J. and Smith, B., 2009, Communication Skills Handbook: How to succeed in written and oral communication, 3rd Ed, Wiley, Singapore.