Read the North Sydney Institute (NSI) Case Study.
Assume the role of consultant(s) who have been hired by the NSW Department of Education and Training (DET) to contribute to a review IT Service Management at NSI. You will prepare a report for Ms Pam Christie, Managing Director of TAFE NSW and Deputy Director-General, TAFE and Community Education.
Refer to the marking criteria for details of mark allocations.
Note: the word count does not include letter of transmittal, executive summary, references or appendices.
Referencing requirements for assignment 3
Do not repeat verbatim large slabs of information from other sources such as the text - you must put the ideas/information in your own words.