Assignments

Using Microsoft PowerPoint, Microsoft Word, or a drawing program of your choice, draw a diagram/model of a business process with which you are familiar.

Write a 1- to 3-page paper that describes the business process.

Describe the diagram/model.

Propose improvements to the business process.

Draw a revised process diagram/model that reflects the improved business process.

Format your paper according to APA guidelines.

A large chain restaurant hires your team as consultants. The restaurant executives are launching a new marketing campaign that guarantees customers receive their food within 20 minutes or they receive a free dessert. They believe they can use their IT software systems to assist with this marketing campaign, but need guidance. They have hired your team to gather information from the restaurant employees and managers to see where improvements can be made.

Prepare a survey/questionnaire that your team will give to all restaurant employees and managers about process improvements.

Prepare a list of interview questions your team will ask senior restaurant employees about process improvements.

As a team, write a 1- to 2-page executive summary that analyzes and explains the survey/questionnaire and the interview questions you have created.