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Part One: Information Systems and Word Processing Tools

Objective: Explain the benefits of information systems in the work environment.

1. ______ relates to any computer-based tool that people use to work with information and to support the information processing needs of the organization.
a. information technology architecture
b. information technology infrastructure
c. an information system
d. information technology

Objective: Explain the benefits of information systems in the work environment.

2. An organization's _____ consists of the physical facilities, IT components, IT services, and IT management that will support the entire organization.
a. information technology architecture
b. information technology infrastructure
c. information technology
d. information system

Objective: Describe ethical issues related to information technology.

3. Various organizations that promote fair and responsible use of information systems often develop
a. a code of ethics
b. a strategic plan
c. a mission statement
d. responsibility charters

Objective: Describe ethical issues related to information technology.

4. Which of the following statements is correct?
a. An individual's right to privacy is absolute.
b. It is difficult to determine and enforce privacy regulations.
c. An individual's right to privacy supersedes the needs of society.
d. Advances in information technologies have not affected individual privacy.

Objective: Use word processing tools to communicate business objectives.

5. Which view in Microsoft Word removes white space, headers, and footers from the screen?
a. Full Screen Reading
b. Print Layout
c. Draft
d. Print Preview

Objective: Use word processing tools to communicate business objectives.

6. Which feature in Microsoft Word adds organization to your documents?
a. Print Preview
b. Orientation
c. Page Numbers
d. Find and Replace

Part Two: Databases, Network Applications, and E-Business

Objective: Describe how databases are used in the work environment.

7. In the data hierarchy, the smallest element is the
a. record
b. bit
c. byte
d. character

Objective: Describe how databases are used in the work environment.

8. The end result of the Data Life Cycle is the generation of
a. information
b. data
c. knowledge
d. wisdom

Objective: Explain the benefits of collaboration tools in the work environment.

9. Which network application enables users to access information located in databases all over the world?
a. Discovery
b. Communications
c. Collaboration
d. Web services

Objective: Explain the benefits of collaboration tools in the work environment.

10. _____ websites allow users to upload their content to the Web, in the form of text, voice, images, and videos.
a. aggregator
b. mashup
c. social networking
d. affinity portal

Objective: Compare types of electronic commerce.

11. In this type of e-commerce, the sellers and buyers are organizations.
a. government-to-citizen
b. consumer-to-consumer
c. business-to-business
d. business-to-consumer

Objective: Compare types of electronic commerce.

12. Direct payment of Social Security benefits is an example of which type of e-commerce?
a. Government-to-citizen
b. Consumer-to-consumer
c. Consumer-to-business
d. Business-to-business

Part Three: Wireless Technology and Spreadsheets

Objective: Describe how wireless technologies are used in the work environment.

13. _____ means that virtually every object has processing power with wireless or wired connections to a global network.
a. wireless computing
b. mobile computing
c. pervasive computing
d. fixed computing

Objective: Describe how wireless technologies are used in the work environment.

14. _____ is a satellite-based tracking system that enables the determination of a person's position.
a. wireless application protocol
b. short message service
c. Wi-Fi
d. global positioning system

Objective: Describe how wireless technologies are used in the work environment.

15. Which of the following is the most appropriate wireless technology for real-time location of caregivers and mobile equipment in health-care environments?
a. Wi-Fi
b. microwave
c. ultra wideband
d. infrared

Objective: Use spreadsheets in business situations.

16. What is the first step in planning an effective worksheet?
a. Enter labels, values, and formulas.
b. State the purpose of the worksheet.
c. Identify the input and output areas.
d. Decide how to format the worksheet data.

Objective: Use spreadsheets in business situations.

17. Why would you press Ctrl + ' in Microsoft Excel?
a. To display the print options
b. To undo a mistake you made
c. To display cell formulas
d. To enable the AutoComplete feature

Objective: Use spreadsheets in business situations.

18. Which function would most appropriately accomplish the same thing as =(B5+C5+D5+E5+F5)/5?
a. =SUM(B5:F5)/5
b. =AVERAGE(B5:F5)
c. =MEDIAN(B5:F5)
d. =COUNT(B5:F5)

Part Four: Systems Development Life Cycle and Presentation Tools

Objective: Describe the systems development life cycle.

19. The _____ that changes are made in the systems development life cycle, the _____ expensive these changes become.
a. sooner, less
b. later, less
c. more frequently, more
d. sooner, more

Objective: Describe the systems development life cycle.

20. Place the stages of the systems development life cycle in order:
a. investigation - analysis - design - programming/testing - implementation - operation/maintenance
b. investigation - design - analysis - programming/testing - implementation - operation/maintenance
c. analysis - design - investigation - operation/maintenance - programming/testing - implementation
d. investigation - analysis - design - programming/testing - operation/maintenance - implementation

Objective: Describe the systems development life cycle.

21. The deliverable of the systems design stage is
a. user requirements
b. technical system specifications
c. the prototype
d. a working application

Objective: Use presentation tools to communicate business objectives.

22. Microsoft PowerPoint's predefined slide arrangements are
a. placeholder views
b. slide layouts
c. slide guides
d. slide displays

Objective: Use presentation tools to communicate business objectives.

23. To add an object such as clip art to a slide, use the ______ tab.
a. Add-Ins
b. Design
c. Slide
d. Insert

Objective: Use presentation tools to communicate business objectives.

24. A format that incorporates a theme, a layout, and content that can be modified is
a. a slide
b. an outline
c. a background
d. a template

Part Five: The Internet and Emerging Technologies

Objective: Explain the benefits of emerging technologies in the work environment.

25. Which of the following is a global wide-area network that connects approximately one million organizational computer networks?
a. intranet
b. extranet
c. Internet
d. Bluetooth

Objective: Explain the benefits of emerging technologies in the work environment.

26. _____ connects parts of the intranets of different organizations and allows secure communications among business partners.
a. a global network
b. an extranet
c. the Internet
d. the World Wide Web

Objective: Explain the benefits of emerging technologies in the work environment.

27. _____ are private networks that run on the Internet but are open only to users who belong to the network.
a. Darknets
b. Extranets
c. Value-added networks
d. Intranets

Objective: Analyze the advantages and disadvantages of social networking.

28. Which of these is an example of a business-oriented social networking site?
a. MySpace
b. Facebook
c. Flickr
d. LinkedIn

Objective: Analyze the advantages and disadvantages of social networking.

29. You put your own information such as name, location, age, gender on social networking sites. This is known as
a. a breach of privacy
b. a lack of anonymity
c. a lack of integrity
d. plausible deniability

Objective: Analyze the advantages and disadvantages of social networking.

30. ______ is an example of social networking website.
a. a blog
b. an e-zine
c. a wiki
d. cybermall.

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