Assignment

Health care facility that aims to maximize shareholder value by introducing lean health care. While change management performance can be measured in financial terms, what happens when a mishandled change initiative start to endanger the live of patients?

Write a case report based on the following criteria:

1. INTRODUCTION

> What is the case about? Provide facts about the case.

> Discuss main factors/forces driving the need of change.

> When identifying these issues, use relevant information provided by the case.

2. DIAGNOSIS OF PROBLEMS AND CASE ANALYSIS

> Identify and analyze problems, challenges and issues specific to change management as found in the case.

> Identify the enablers and block of change.

> Apply relevant theoretical frameworks and scholarly literature to analyze the case.

3. RECOMMENDATION

> How to manage changes as a manager.

> How the change process could have been managed better. What kinds of organizational intervention?

> Recommendations must be based on key issues as identified in your analysis and supported by key themes in change literature.

You can apply Kotter's 8 steps change process as well as Toyota's lean manufacturing methods for this case. Mention problems, causes, symptoms and provide alternative solutions for each.