Assignment: Knowledge Management

Question 1
Bob, a medical graduate, works as an apprentice under a chief orthopedist and gains knowledge on various orthopedic disorders and the ways to cure them. This is an example of _____.
1) shadowing
2) overriding
3) mirroring
4) outsourcing

Question 2
Inessa works as a software engineer in Everett Corp., which develops cloud-based applications. She is an expert in coding and debugging. Cecilia, who recently joined the firm, is assigned to work side-by-side with Inessa on a debugging project so that she can observe and learn Inessa's approaches and methods. This is an example of _____.
1) offshoring
2) outsourcing
3) joint problem solving
4) shadowing

Question 3
Seisms Inc., a locomotive engine manufacturing company, has forty-two branches across North America. The company's manpower exceeds 1800 and it plans to expand the geographic distribution of its sales force and product lines to Asia. Maintaining the rules needed for effective and efficient territory assignment and sales-lead distribution is a significant challenge for the company. Which of the following would be the best solution for Seisms to undertake faster implementation of the changes to its sales division?
1) Using an enterprise resource planning system
2) Using a business rule management system
3) Using a supply chain management system
4) Using a customer relationship management system

Question 4
Which of the following is true of metadata?
1) Metadata enables analysts to make judgments about how to interpret and value the content of a message.
2) Metadata plans quality control activities such as product inspections and material certifications.
3) Metadata contains records of all financial transactions in the general ledger accounts of a company and generates financial statements for external reporting.
4) Metadata schedules production and monitors actual production activities.

Question 5
Participation in a _____ is a means of developing new knowledge, stimulating innovation, or sharing existing tacit knowledge within an organization.
1) zero-based budgeting practice
2) meta-analysis
3) social network analysis
4) community of practice

Question 6
In order to evolve, grow, and prosper, an organization must _____.
1) foster innovation by encouraging the free flow of ideas
2) refrain from employing young people
3) adhere to time-tested methods and concepts
4) avoid collaboration with contractors during the planning stage

Question 7
A(n) _____ can become a repository of important knowledge and decision-making processes that includes the learnings and experiences of experts in a field.
1) enterprise resource planning system
2) risk and hazard management system
3) customer relationship management system
4) business rule management system

Question 8
Encouraging the free flow of ideas among employees, contractors, suppliers, and other business partners can lead to a(n) _____.
1) increase in revenue
2) decrease in revenue
3) increase in production costs
4) decrease in employee innovation

Question 9
_____ knowledge is the know-how that someone has developed as a result of personal experience and it involves intangible factors such as beliefs, perspective, and a value system.
1) Tacit knowledge
2) Explicit knowledge
3) Rootkit knowledge
4) Lucent knowledge

Question 10
A group of people, who have been informed about the knowledge management involved in an upcoming project, is enthusiastic about the project's potential. Which of the following can improve the odds of the project's success?
1) Defining a pilot project to address the business needs
2) Following time-tested methods and concepts
3) Preventing the dissemination of explicit knowledge
4) Avoiding collaboration among contractors, suppliers, and other business partners

Question 11
_____ refers to any process in which electronic data is sought, located, secured, and searched with the intent of using it as evidence in a civil or criminal legal case.
1) Electronic discovery
2) Electronic banking
3) Electronic packaging
4) Electronic trading

Question 12
Which of the following is a technique to document and measure flows of information among individuals, workgroups, organizations, computers, Web sites, and other information sources?
1) Decision consequence analysis
2) Horizontal integration
3) Social network analysis
4) Vertical integration

Question 13
Identify a true statement about an informal community of practice.
1) It's members meet with little advanced planning.
2) It's members meet on a regularly scheduled basis.
3) It's members have a planned agenda.
4) It's members have identified speakers.

Question 14
Which of the following processes can be used to capture tacit knowledge?
1) Proportionate problem solving
2) Offshoring
3) Shadowing
4) Outsourcing

Question 15
Leveraging the expertise of people across an organization can help _____.
1) prevent new employees from innovating
2) prevent new employees from repeating some of the mistakes of others
3) avoid collaborations with contractors and suppliers
4) avoid the dissemination of tacit knowledge

Question 16
Which of the following can result in a significant damage to productivity and a decrease in the quality of service in an organization?
1) Fostering innovation by encouraging the free flow of ideas
2) Collaborating with contractors during the planning stage
3) Permanent loss of expertise related to core operations
4) Leveraging the expertise of people across the organization

Question 17
Which of the following is true of social network analysis (SNA)?
1) SNA provides the quality control objectives to be achieved by several organizational units.
2) SNA provides a clear picture of how geographically dispersed employees and organizational units collaborate.
3) SNA provides the accounts of a company and generates financial statements for external reporting.
4) SNA provides plans for changes in new government and industry rules and regulations.

Question 18
Which of the following is true of knowledge management?
1) Organizations implement knowledge management projects to foster innovation by encouraging the free flow of ideas.
2) Knowledge management enables users to gain administrator-level access to a computer without the end user's consent or knowledge.
3) Knowledge management prevents computers from being controlled from one or more remote locations by hackers, without the knowledge or consent of their owners.
4) Organizations implement knowledge management to prevent fraudulent activities associated with computers and networks.

Question 19
_____ involves a novice observing an expert executing his or her job to learn how he or she performs.
1) Joint problem solving
2) Shadowing
3) Overriding
4) Social network analysis

Question 20
In analyzing social media communications from sources such as text, video, and chat, which of the following is considered the most significant data?
1) The content itself
2) Metadata
3) Schema
4) Macrodata.