Assignment: Enterprise Resource Planning

Question 1
_____ software supports the simulation, validation, and optimization of products and manufacturing tools.
1) E-procurement
2) Computer-aided manufacturing
3) Computer-aided engineering
4) Enterprise application integration

Question 2
A space shuttle manufacturing firm was awarded a contract to build a spaceship for NASA. The firm used various tools to build the spaceship. It required a software to analyze the robustness and performance of the shuttle. It also required a software to simulate the spaceship's performance. Which of the following tools would have helped the firm with its requirements?
1) The Nielsen rating system
2) An electronic bulletin board
3) Computer-aided design
4) Computer-aided engineering

Question 3
_____ is the use of software to assist in the creation, analysis, and modification of the design of a component or product.
1) Computer-aided evaluation
2) Computer-aided design
3) Computer-aided engineering
4) Computer-aided manufacturing

Question 4
A(n) _____ software automates and integrates the functions of sales, marketing, and service in an organization.
1) decision support system
2) customer relationship management
3) search engine optimization
4) executive resource planning

Question 5
A large multinational firm with facilities in the United States and Mexico City has an annual revenue of $3 billion. This firm will be targeted by _____ enterprise resource planning (ERP) vendors.
1) tier IV
2) tier III
3) tier II
4) tier I

Question 6
How does an enterprise resource planning (ERP) system achieve its goal of enabling easy access to business data and creating efficient, streamlined work processes?
1) By building several databases that are accessed by a single software module
2) By building a single database that is accessed by multiple software modules
3) By conducting collaborative live meetings or presentations over the Internet
4) By broadcasting video and audio using streaming media and Webcasts

Question 7
Which of the following enables global organizations to work as a single team to design, produce, support, and retire products, while capturing best practices learned along the way?
1) An effective yield management system
2) An effective product life cycle management system
3) An enterprise resource planning system
4) A risk and threat management system

Question 8
Which of the following provides improved access to quality data for operational decision making, elimination of costly and inflexible legacy systems, and simplified consolidation of financial data?
1) An enterprise resource planning system
2) A customer relationship management system
3) A risk and threat management system
4) A disaster and safety management system

Question 9
_____ is a key feature of a customer relationship management (CRM) system that provides the ability to track data on individual customers and sales leads and then access that data from any part of the organization.
1) Desktop sharing
2) Asset management
3) Contact management
4) Unified communication

Question 10
Which of the following manages materials, information, and financial resources during the transition from manufacturer to wholesaler to retailer to consumer?
1) Risk and hazard management
2) Enterprise resource management
3) Supply chain management
4) Disaster and safety management

Question 11
Identify the supply chain management process that produces, tests, packages, and prepares products for delivery.
1) Advertising
2) Forecasting
3) Sourcing
4) Manufacturing

Question 12
Which of the following is true of the hosted software model?
1) It aims to help customers benefit from new technology while avoiding much of the associated complexity and high start-up costs.
2) It defines metrics to assess project progress and to identify project-related risks.
3) It keeps the scope of a project well defined and restricted to essential business processes.
4) It is applicable only to multinational corporations (MNCs) and not to small and medium-sized enterprises (SMEs).

Question 13
_____ eliminates the problems of missing and inconsistent information caused by multiple transaction processing systems that support only one business function or one department in an organization.
1) Dynamic programming
2) An enterprise system
3) The Hawthorne effect
4) Execution fulfillment

Question 14
Identify a disadvantage of the hosted software model.
1) Decreased total cost of ownership
2) Potential availability and reliability issues
3) Lower implementation risk
4) Management of systems outsourced to experts

Question 15
_____ includes the planning, execution, and control of all activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished products to customers.
1) Risk factor management
2) Supply chain management
3) Operations management
4) Customer relationship management

Question 16
_____ is an enterprise business strategy that creates a common repository of product information and processes to support the collaborative creation, management, dissemination, and use of product and packaging definition information.
1) Supply chain management
2) Risk management
3) Product life cycle management
4) Accounting management

Question 17
_____ software provides support for the key functions of configuration management, document management, engineering change management, release management, and collaboration with suppliers and original equipment manufacturers (OEMs).
1) Design support system
2) Planning and design management
3) Enterprise resource planning
4) Product life cycle management

Question 18
Which of the following is true of tier I enterprise resource planning vendors?
1) They target large multinational firms with facilities in multiple locations.
2) They target medium-sized firms based out of a single location.
3) They target small-sized firms with facilities in multiple locations.
4) They target medium-sized firms with facilities in multiple locations.

Question 19
_____, a key feature of a customer relationship management (CRM) system, has the ability to capture and analyze all customer interactions, generate appropriate responses, and gather data to create and build effective and efficient marketing campaigns.
1) Contact management
2) Sales forecasting
3) Marketing automation
4) Customer attrition

Question 20
Ezibay is a medium-sized firm with an annual revenue of $75 million. This firm will be targeted by _____ enterprise resource planning (ERP) vendors.
1) tier I
2) tier II
3) tier III
4) tier IV.