Assignment 3

Critical Analysis

Congratulations! You have just been hired as the Information Technology Project Manager of a successful multinational services provider with offices in cities across the globe. The company specialises in providing services to individual in logistics aspects such as taxi services, train ticket booking, air ticket booking etc. They use IT infrastructure to conduct their daily operations, and charge a fee for their services. ! So far, the company is mainly operating on a web platform, with a call centre model to meet client needs. However, after careful deliberations, the board felt that a smartphone based application, using GPS interface is crucial to sustain in the competitive world. ! This has prompted the management to carefully review their IT strategies, workforce capability, workforce capacity, IT infrastructure etc so that they can offer a seamless service to their clientele across the globe. The clientele is quite mobile, and often undertake travel between many countries.
In order for the company to sustain and grow further, the CEO made you responsible to provide a set of documentations along with a management report highlighting the smartphone based app to meet the organisational needs. In order to produce this report, the CEO expects you to undertake independent research to present a high quality report that covers various IT project planning elements, as described in the course.

You are required to research the background for a project to implement and manage smartphone based client management system. You will consider current organisational aspect, and then recommend a way forward as to how this can be accomplished, through a management report, to the CEO. !

As this domain is new to the CEO, he is not able to provide too many details and expect you to conduct whatever research is required in arriving at the report. ! The scope of this assignment is restricted to the following key aspects:

1. Make necessary assumption about your company and articulate this into a scoping document

2. Provide a Summary report on existing capability and capacity assessment, and discuss how these can address the problem on hand.

3. Provide a summary on expanding your IT unit to meet the problem on hand (1 page)

4. Provide an initial estimated cost & resource structure with appropriate justifications (using a project management software) to meet the organisational needs within the scope of this problem (cost structure 1 page, resource structure 1 page, justification 1 page)

5.! Develop a time sheet with key project aspects such as milestones, slack etc to indicate how long will it take to deploy the project (2 page)

6.! Attach the comprehensive report for points 2 and 3 as appendices (5 pages each)

In addition to the above six key aspects, your submission should include the following:

1.! An executive summary sent to the CEO (1 page)

2.! A self confessed document stating the procedure and outcome of plagiarism check (1 page).

Please note that there is no need to attach the plagiarism check report, the CEO is keen to see how this is accomplished.

3.! List of references used (2 pages)

NOTE: The assignment should be a maximum of 22 pages. Any page after the first 8 pages of the key submission (the six points) will be disregarded for reading of content. The appendices will be used to verify quality of information that you used.

The above components are presented to the CEO, therefore need to be precise, succinct and meaningful. For the purpose of the assignment, you can choose an organisation of your choice, and provide details of this organisation in the scope (a separate section - not more than 10,000 characters with space), and then build the assignment.

Please note that there is no need to attach a plagiarism report. However, the markers will be instructed to verify that the content is original. If discrepancies are found, your work will be marked with zero, and you will be referred to the faculty for ‘academic misconduct'. Therefore, you are encouraged to check your written document for any potential plagiarism or collusion issues.

Any delays in submission MUST be accompanied with proper approval documentation, despite the course leader approving this. So please attach the approval to this assignment as markers may not have access to delay approvals. If the approval documentation is not found, late penalty, as per university rules, will be levied.

Assignments MUST be submitted in the link provided. If they are not submitted via the link, then it is assumed that submission was not made. If the assignments were submitted in other locations, it is very difficult to track them, as the course team have no access to other locations.