Assessment

Part A - Case Study

Using your literacy, planning, organising and communication skills, write a guide explaining your organisation's policies and procedures regarding project:

1. Quality assurance

2. Quality control

3. Quality criteria

4. Quality management tools and methods

5. Quality standards.

You can write the guide using your organisation's general definitions and processes, or you can write it in regard to a specific project, which you should outline in your answer.

Part B - Written or Oral Questions

1. Why is it important to ensure that stakeholders adhere to quality requirements?

2. Why are quantifiable quality criteria useful?

3. In quality terms, why might procedures and policies be applied to the undertaking of a project?

4. Why are project quality requirements useful?

5. Why is quality assurance important when managing project quality?

6. Why are quality management tools and methodologies useful?

7. Why might you need to refer back to old quality control records?

8. Why are compliance records used by organisations during and after projects?

9. Why do you need to report quality shortfalls to the relevant staff member(s)?

10. Why is it important to determine the effectiveness of quality management activities?

11. Why do you need to analyse stakeholder satisfaction after a project?

12. Why do you need to report quality management issues at the end of the project?