As a project manager, identify a project and a reasonable change a customer might wish to make to that project. For example, if you are creating a website for a customer, they may wish to incorporate a new color scheme or logo to improve or enhance their corporate brand. In the situation you describe, consider the following:

What should be the process for securing a change request?

Who is authorized to approve or accept a change request?

How should such a change be tracked?

Is there a cost or modification to the project timeline to accommodate the request?

If the change is minor, should the cost be passed on to the customer-why or why not?

What is a reasonable number of change requests for a project? 

Is there ever a valid reason to disallow a change request or to stop accepting change requests?

Please describe a situation to justify your answer.

You find that a member of your team has accepted a change from a customer and the customer did not put the change in writing.

How should this issue be handled with the employee?

Should the change be honored or rejected?

How will this decision and the proper change request procedure be relayed to the customer?