What is the first step in a process improvement project?
A) creating a control chart
B) developing scatter plots
C) developing a histogram
D) creating a process map
E) setting up a check sheet
A benchmarking effort that is limited to studying the purchasing department of another firm is referred to as ________ benchmarking.
A) functional
B) performance
C) process
D) strategic
E) financial

________ means that all workers are responsible for their own work and perform needed inspections at each stage of the process to maintain process control.
A) Quality at the source
B) In-process management
C) Constancy of purpose
D) Parallel processing
E) Just-in-time approach

Value stream mapping involves ________ processes to determine where value is created as well as identifying non-value added processes and steps.
1. Flowcharting
2. Parsing
3. Prioritizing
4. Alternating
5. Improving