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1. Continuing the Yummy Foods example, now assume that Fitter has an SAP ERP system installed. Each sales division records sales in the same way. Sales records exist in real time and are kept in the company's common database. What steps will be needed to pull this company-wide analysis together? Do you expect that the divisions will meet the new system with enthusiasm or reluctance?

2. Assume you are a new summer intern at Fitter Snacker, working directly under the CIO. Your first job is to write a memo describing the poor information flow between three functional areas in the company: Marketing and Sales. Accounting and Finance, and Supply Chain Management. Focus on the lack of information flow to and from Marketing and Sales, in particular.

3. How does an ERP system like SAP simplify looking up customer numbers, setting a delivery date, and charging a unique price to a given customer? Include a discussion of master data.

4. What is document flow? Why is it important for auditors of a company?

5. A CIO of a major pharmaceutical company once stated that the reason the corporation used ERP systems could be summed up in one word: control. How does an ERP system give management control?

6. How can a business better serve its customers using the APO tool in SAP ERP?

Management Information System, Management Studies

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