1) Which of the following is Not a goal for any business?
a) Retain customers in long run
b) Gain market share
c) Satisfy customers
d) Price control
2) The Kano model is about:
a) Customer satisfaction
b) Value analysis
c) Quality control
d) Price control
3) Unspoken attributes are:
a) Excitement Attributes
b) Other Attributes
c) Performance Attributes
d) Threshold Attributes
4) These are the principles of quality EXCEPT
a) Customer Focus
b) Participation and Team work
c) Encouraging openness
d) Continuous improvement and learning
5) Which of the following is a nonconformance cost?
a) Scrap
b) Training
c) Indoctrination
d) Audit
6) Inspection costs are:
a) Prevention costs
b) Appraisal costs
c) Internal failure costs
d) External failure costs
7) Empowerment encourages:
a) Responsibility
b) Authority
c) Innovation
d) Motivation
8) What includes quality audits?
a) Quality assurance
b) Quality management
c) Quality control
d) Total quality control
9) What is the balance between quality and cost?
a) Operability
b) Salability
c) Reliability
d) Maintainability
10) Which level aims to increase uniformity?
a) Quality Control
b) Quality Assurance
c) Quality Management
d) Total Quality Management
11) Which is the lowest level of quality development?
a) Quality Assurance
b) Quality Management
c) Inspection
d) Total Quality Management
12) Quality assurance is
a) Detection based
b) Inspection based
c) Prevention based
d) People based
13) What compares the actual results to the quality standards?
a) Total quality control
b) Cost of quality
c) Quality control system
d) Process control charts
14) Haw many levels are involved in development of quality?
a) Five levels
b) Six levels
c) Seven levels
d) Eight levels
15) Which approach gives little practical approach to managers?
a) Integrating perspectives on quality
b) Judgmental criteria
c) User-based criteria
d) Product-based criteria
16) In which criteria customer gets a sense of assurance?
a) Judgmental criteria
b) User-based criteria
c) Product-based criteria
d) Value-based criteria
17) Who makes the judgment of quality?
a) Senior management
b) Proposal manager
c) Production manager
d) Customer
18) Which of the following is beyond the control of project manager?
a) Buy-in decision
b) Low bidding
c) Cost control
d) Performance
19) What makes the basis of a successful program management?
a) Salary structure
b) Cost package
c) Pricing out of activities
d) Time management
20) Which cost's estimation is more time consuming?
a) Labor cost
b) Indirect cost
c) Material cost
d) Overhead