1. Which features of an organizations do managers need to know about to build and use information systems successfully?

• Define an organization and compare the technical definition of organizations with the behavioral definition.
• Identify and describe the features of organizations that help explain differences in organizations' use of information systems.

2. The Internet has had a great effect on competitive forces and industry structure in the areas of:

• Substitute products or services
• Customers' bargaining power
• Suppliers' bargaining power
• Threat of new entrants
• Positioning and rivalry among existing competitors

Find a real business example of each of the five areas, and describe how the Internet has affected it.

3. Companies are often resistant to technological change, and have difficulty adapting to new ideas. Explain how each of these four areas cause resistance to new technologies, and illustrate resistance to technology with one real business example of a company that failed to adapt to these changes.

• Organizational Politics
• Organizational Culture
• Organizational Environments
• Organizational Structure