1 select a service that you as a consumer will purchase in, Ask an Expert

Management Studies

1. Select a service that you, as a consumer, will purchase in the next week or so.

2. As you experience the service, record the details of every aspect, including the following:
a. People
b. Physical facilities
c. Location
d. Waiting time
e. Hours
f. Transaction
g. Other customers
h. Tangible aspects
i. Search qualities
j. Credence qualities

3. Recommend improvements for this service encounter.

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Project Management, Management Studies

Category:- Project Management
Reference No.:- M92040280

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