1. Question: TRIZ is

A inventive problem solving

B patent research

C a new quality movement

D a simulation technique

2. An effective technique to avoid confrontation is which of the following?

A Highlight your shortcomings

B Overstate your case

C "Go to the balcony"

D None of the above

3. Question: Prioritization matrices can be used to:

I. Rationally narrow down the focus of the team before detailed implementation planning can happen

II. Enable selection of priority items by applying a set of criteria to each item

III. Place process activities in a chronological order

IV. Identify decision points in a process improvement effort

A I and II

B II and III

C III and IV

D IV only

Question: An organization should have __________ Lean champion(s) per 100 people?

A 1

B 2

C 3

D 10

One of the biggest reasons projects fail is due to:

A Not establishing a project charter

B Poor metrics

C Lack of top management commitment

D Poor risk management

Which of the prioritization matrices begins with a tree diagram?

A Full Analytical Criteria

B Combination ID/Matrix

C Consensus Criteria Method

D Matrix Comparison Method

Performance of an operation, human resource development, and operational planning are three examples of things that one might want to include in a ____________ effort.

A Benchmarking

B SMED

C Quality Function Deployment

D TRIZ

To effectively deal with maladaptive behavior within a team, the team leader must

A intervene immediately

B openly address the maladaptive behavior in front of the team

C work to identify the root cause of the behavior

D ask the team for input before addressing the problem

In the House of Quality, the relative weight is determined by

A Adding up all of the correlation values

B Multiplying the customer importance ranking by the correlation value for that particular "what." Take all of those values, and then add them together.

C Multiplying the absolute weight by 0.01

D Dividing the absolute weight by the ranked value for each "how"

The final step in the planning and deployment of a Lean initiative is to

A Celebrate

B Develop a scorecard

C Benchmark

D Control

As a rule of thumb, what percentage of time should one devote to continuous improvement?

A 4%

B 10%

C 25%

D 100%

Key elements of Quick Response Manufacturing include:

A Employees, materials, methods, and flow

B Internal and external setup times

C Suppliers, inputs, process, outputs, and customers

D Power of time, organizational structure, system dynamics, and unified strat

Why use a matrix diagram?

A It shows relationships between issues or ideas

B It helps in prioritizing resources and processes

C It is a useful way to organize data

D All of the above

In the House of Quality, the "what's" should be rank-ordered according to the customer and NOT according to the team.

A True

B False

Question: A good template for Lean self-assessment might be

A The Malcolm Baldrige National Quality Award

B House of Quality

C 5-S

D Waste walk

The idea that every problem that exists has already been solved by someone, somewhere, at some point in time is a basic principle of

A Negotiation

B Prioritization matrices

C Interrelationship diagrams

D TRIZ

QRM is:

A A technique to separate the vital few versus the trivial (or useful) many.

B A formal evaluation by management of the status and adequacy of the quality system in relation to quality policy and/or new objectives resulting from changing circumstances.

C An analysis of elements of a process and appraisal of completeness, correctness of conditions, and probable effectiveness.

D A strategy to cut lead times.

Thinking of some common types of maladaptive behavior and the corresponding action you might take to address them, which of the following choices most accurately matches an appropriate intervention with a behavior?

A To thwart a verbal attacker, remind everyone of the ground rules

B To deal with a door slammer, stand near the person and make eye contact

C To control a loudmouth, ask the project sponsor to resolve the issue

D To reign in a nay-sayer, ask how the situation can be improved

How many customer "whats" should be included in a House of Quality?

A 1

B 20

C As many as possible

D As few as possible as long as the customers feels their needs are being met

In an interrelationship diagram, the header with the greatest number of outbound arrows is known as the:

A Outcome

B Driver

C Relationship

D Affinity diagram

What should be objectives to work on in the planning and deployment of a Lean Initiative?

I. Speed

II. Cost

III. Quality

IV. Customer perceives you as being nice to work with

A I, II, and III only

B I and II only

C I only

D I, II, III, and IV

The primary tool used to facilitate TRIZ is the ____________.

A Affinity diagram

B Prioritization matrix

C Interrelationship diagram

D Contradiction table

You are leading a Kaizen event aimed at improving a key process in an office of sales people. On the third morning of the event, one of the team members is absent due to a sudden illness. Your options are to continue the event without the missing team member, to replace the missing team member, or to delay the completion of the event until the missing team member is healthy. You decide to seek input from the team before making a decision. This approach to decision making is best described as

A Authoritarian

B Consultative

C Consensus

D Voting

E 100% Agreement

The Full Analytical Criteria Prioritization Matrix is derived from what process?

A Taguchi's robust design process

B Saaty's Analytical Hierarchy Process (AHP)

C Ishikawa's 6 Ms

D Shewhart's PDCA process

Generally speaking, which decision-making method should not be used on a Lean Six Sigma project?

A Authoritarian

B Consultative

C Consensus

D Voting

E 100% Agreement