1. Pick the environment and the idea followed by a strategy of how to implement your strategy successfully.

Prepare:

1. Define your project idea

2. WBS

3. Risk Assessment

4. Risk Matrix

Idea Given : Promote Gross Sales Revenue in a Call Center in Sales Department by:

1. Using promotions "try product for free for first 3 months" , " try product for free for a month"

a. What is the strategy, execution, possible risks

b. Verbiage, agent attitude/approach =customer attitude/approach-> education of how to approach customer, what is the latest product, etc.

2. Leadership motivation/participation

a. What is the strategy, execution, possible risks

b. How to motivate agents and leadership, how to keep them stay motivated-> different approaches: incentives, raffles, recognition, meeting, etc.