1. A company sends one of its junior executives to meet with the CEO of another company. The CEO is insulted that someone of equal rank was not sent. Which of the following is most likely true?
A. The junior executive's company's employees are granted respect based on their positions alone.

B. The junior executive's company is very formal and hierarchical.

C. The CEO's company believes in social equality.

D. The CEO's company has a clear separation between superiors and subordinates.

2. The key to hearing accurately is focus. Which of the following is recommended for better focus?
A. looking at the speaker
B. multitasking while listening to what is being said
C. discussing the topic with other listeners
D. thinking about what has been previously said

3. Research suggests that focusing on the entire face, including both eyes and the mouth, when reading facial expressions is mostly done by people from
A. China
B. Japan
C. Korea
D. Germany

4. At a job interview, Dara speaks confidently and enthusiastically about her prior experience. With a smile on her face, she leans forward in her chair while speaking, as does her interviewer. Dara's nonverbal communication 
A. conflicts with her message
B. will make her audience perceive her as arrogant and aggressive
C. increases her chances of getting a positive response
D. undermines her persuasiveness

5. As you're packing up to leave the office on a Friday afternoon, your boss tells you that she'd like a status report from you as soon as possible. You head out for the weekend and complete the status report first thing Monday morning. When your boss receives it, she complains that she needed it sooner. What is the most likely cause of this breakdown in communication?
A. passive listening
B. failure to listen actively
C. barriers to listening comprehension
D. difference of interpretation

6. People who collaborate
A. need to recognize that they may be motivated by different goals
B. cannot function unless they have different goals
C. rarely have conflicts arise due to working with different goals in mind
D. need to find solutions that address only one goal

7. When nonverbal signals reinforce your words, .
A. your listeners remember what you say better
B. your audience will lack confidence in your words
C. your nonverbal communication carries less weight than your words
D. you undermine your persuasiveness

8. Passive listening means
A. focusing attentively on what a speaker says.
B. hearing information without actively paying attention to ensure understanding.
C. actively working to understand the information a speaker is providing.
D. trying to interpret the information presented by a speaker.

9. Which of the following is a question that is recommended to ask when analyzing your audience?
A. Why will they be interested in what you are saying?
B. What objectives do you want to achieve with your communication?
C. How quickly can the speech be completed?
D. What are the points that you do not want to communicate?

10. Which of the following statements best phrases a negative comment positively?
A. You don't have an eye for detail, but you really do have a great sense of the big picture.
B. You do a good job of visualizing the big picture, and you'd be even more effective if you improved your attention to detail.
C. I don't know anyone better than you at seeing the big picture, but you could really stand to improve your attention to detail.
D. You need to improve your attention to detail, but you're already wonderful at seeing the big picture.