1. The average number of tickets sold daily online is an example of:

a. input. b. raw data. c. meaningful information. d. output.

2. Output:

a. is feedback that has been processed to create meaningful information. b. is information that is returned to appropriate members of the organization to help them evaluate the input stage. c. transfers data to the people who will use it or to the activities for which it will be used. d. transfers processed information to the people who will use it or to the ac tivities for which it will be used.

3. Converting raw data into a more meaningful form is called:

a. capturing. b. processing. c. organizing. d. feedback.

4. An example of raw data from a national chain of automobile stores would be:

a. average of 13 Toyotas sold daily in Kentucky in 2007. b. 300 Toyota RAV 4s sold during fourth quarter 2007 in Kentucky. c. 1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky - $28000. d. annual sales of Toyota RAV4s increased 2.4 percent.

5. Electronic computers and related software programs are the technical founda tion, the tools and materials, of:

a. all business procedures. b. information accumulation. c. modern information systems. d. all industrialized countries.

6. The field that deals with behavioral issues as well as technical issues sur rounding the development, use, and impact of information systems used by managers and employees in the firm is called:

a. information systems literacy. b. information systems architecture. c. management information systems. d. information technology infrastructure.

7. In a hierarchical organization, the upper levels consist of:

a. managerial and professional workers. b. managerial, professional, and technical workers. c. professional and operational workers. d. managerial, professional, and operational workers.

8. A hierarchy:

a. results in a clear-cut division of labor. b. is composed primarily of experts trained for different functions. c. is a pyramid structure of rising authority and responsibility. d. is used primarily in large organizations to define job roles.

9. Equipment scheduling and facilities maintenance are functions of:

a. finance and accounting systems. b. human resources systems. c. manufacturing and production systems. d. sales and marketing systems.

10. Senior management uses finance and accounting information systems to:

a. plan long-term profits. b. decide where to locate new facilities. c. forecast sales trends. d. control the firms' financial resources.

11. Budgeting is typically a feature of an information system serving:

a. operational management. b. sales and marketing. c. senior management. d. middle management.

12. A finance and accounting information system aids operational management with:

a. establishing long term investment goals. b. profit planning. c. accounts receivable. d. budgeting.

13. Compensation analysis is an example of _________ information systems.

a. finance and accounting b. enterprise application c. human resources d. sales and marketing

14. A computerized system that performs and records the daily dealings neces sary to conduct business is classified as a(n):

a. executive support system. b. management-level system. c. decision support system. d. transaction-processing system.

15. Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

a. ESS b. TPS c. MIS d. DSS

16. These systems are typically a major source of data for other systems:

a. Transaction processing systems b. Management information systems c. Executive support systems d. Decision-support systems

17. A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divi sions would fall into the category of:

a. knowledge management systems. b. transaction support systems. c. executive-support systems. d. management information systems.

18. The term "management information systems" designates a specific category of information systems serving:

a. integrated data processing throughout the firm. b. transaction process reporting. c. employees with online access to historical records. d. middle management functions.

19. Which of the following illustrates the use of information systems to focus on market niche?

a. Dell's use of information systems in selling made-to-order PCs directly to customers. b. Wal-Mart's use of information systems to produce products and services at a lower price than competitors. c. Chrysler Corporation's use of information systems to facilitate direct ac cess from suppliers to production schedules, d. AutoNation's use of information systems to determine which models and options they are most likely to buy.

20. When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a:

a. product differentiation strategy. b. market niche strategy. c. mass customization strategy. d. process efficiency strategy.

21. ___________ is the ability to offer individually tailored products or services using the same production resources as bulk production.

a. Mass customization b. Size customization c. Personalization d. Demand customization

22. An information system can enable a company to focus on a market niche through:

a. complex trend forecasting. b. tailoring products to the client. c. intensive product trend analysis. d. intensive customer data analysis.

23. Hilton Hotels' use of customer information software to identify the most prof itable customers to direct services to is an example of using information sys tems to:

a. strengthen customer intimacy. b. differentiate their service. c. focus on market niche. d. increase efficiency.

24. Which industries did the first wave of e-commerce transform?

a. Air travel, books, bill payments b. Air travel, books, music c. Real estate, air travel, books d. Real estate, books, bill payments

25. To what competitive force did the printed encyclopedia industry succumb?

a. Positioning and rivalry among competitors b. Low cost of entry c. Substitute products or services d. Customer's bargaining power

1. Define operational excellence. How can information systems help achieve it?

2. Discuss the difference between the finance function and the accounting function.

3. Discuss the impact of the Internet on the competitive forces model.