1. Estimating the number of direct goods to reorder falls into which category of decision-making?

a. Structured b. Documented c. Unstructured d. Procedural

2. Which phase of decision making finds or recognizes a problem?

a. Design b. Intelligence c. Choice d. Implementation

3. Simon's four different stages in decision making are, in order from first to last:

a. identification, choice, design, and implementation. b. identification, design, choice, and finalization. c. intelligence, choice, design, and implementation. d. intelligence, design, choice, and implementation.

4. Which dimension of quality means that a decision should reflect a rational process?

a. Comprehensiveness b. Accuracy c. Fairness d. Coherence

5. Which dimension of quality means that a decision faithfully reflects the con cerns and interests of affected parties?

a. Due process b. Justice c. Fairness d. Coherence

6. Which dimension of quality means that a decision is the result of a known process and can be appealed to a higher authority?

a. Due process b. Justice c. Fairness d. Accuracy

7. MIS typically produce:

a. New ways of looking at data that emphasize change, flexibility, and rapid response. b. Fixed, regularly scheduled reports based on data extracted from the orga nization's TPS. c. Solutions to semi-structured problems appropriate for middle manage ment decision-making. d. Responses to ad hoc queries, and graphic representations of existing data.

8. Which systems help managers monitor and control the business by providing information on the firm's performance?

a. MIS b. DSS c. ESS d. GDSS

9. Which systems support decision-making by enabling users to extract useful information that was previously buried in large quantities of data?

a. GSS b. ESS c. TPS d. DSS

10. A DSS database is a collection of:

a. historical data extracted from transaction-processing systems. b. current or historical data from several applications or groups. c. external data typically mined from the Internet and other third-party sources. d. the corporations current transaction data.

11. System design specifications that address input issues will include specifica tions for:

a. training modules and platforms. b. flow and data entry. c. input, processing, and output controls. d. medium and content.

12. Unit testing:

a. includes all the preparations for the series of tests to be performed on the system. b. tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. c. tests each program separately. d. provides the final certification that the system is ready to be used in a production setting.

13. System testing:

a. includes all the preparations for the series of tests to be performed on the system. b. tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. c. tests each program separately. d. provides the final certification that the system is ready to be used in a production setting.

14. Acceptance testing:

a. includes all the preparations for the trials. b. tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. c. tests each program separately. d. provides the final certification that the system is ready to be used in a production setting.

15. In a parallel conversion strategy, the new system:

a. is tested by an outsourced company. b. replaces the old one at an appointed time. c. and the old are run together. d. is introduced in stages.

16. In a direct cutover conversion strategy, the new system:

a. is tested by an outsourced company. b. replaces the old one at an appointed time. c. and the old are run together. d. is introduced in stages.

17. The Girl Scouts' conversion strategy of first introducing the modules for ordering cookies and then introducing the modules for transmitting orders and instructions to the cookie factory and shipper is called a(n) _____ strat egy.

a. phased approach b. direct cutover c. indirect cutover d. incremental conversion

18. Changes in hardware, software, documentation, or production to a produc tion system to correct errors, meet new requirements, or improve processing efficiencies are termed:

a. compliance. b. production. c. maintenance. d. acceptance.

19. The oldest method for building information systems is:

a. component-based development. b. prototyping. c. object-oriented development. d. the systems development lifecycle.

20. In the traditional systems development lifecycle, end users:

a. are important and ongoing members of the team from the original analy sis phase through maintenance. b. are important only in the testing phases. c. have no input. d. are limited to providing information requirements and reviewing the technical staff's work.

21. Accepting the potential costs, duties, and obligations for the decisions you make is referred to as:

a. responsibility. b. accountability. c. liability. d. due process.

22. The feature of political systems in which a body of laws is in place that per mits individuals to recover the damages done to them by other actors, sys tems, or organizations is referred to as:

a. accountability. b. responsibility. c. due process. d. liability.

23. The feature of social institutions that means mechanisms are in place to determine responsibility for an action is called:

a. due process. b. accountability. c. the courts of appeal. d. the judicial system.

24. The process in law-governed societies in which laws are known and under stood and there is an ability to appeal to higher authorities to ensure that the laws are applied correctly is called:

a. liability. b. due process. c. the courts of appeal. d. FOI appeals.

25. Which of the following is not one of the five steps discussed as a process for analyzing an ethical issue?

a. Assign responsibility b. Identify the stakeholders c. Identify the options you can reasonably take d. Identify and clearly describe the facts

1. List and describe the quality dimensions of decision making.

2. List the identifying features of each of the five systems development ap proaches.

3. List and define the six ethical principles discussed in your text.